Site Terms

Site and Trading terms

LOCATIONS
These packages are currently for the Sunshine Coast only, if you would like a different location we would have to quote extra. For this please contact us your requirements.

BOOKING AND PAYMENT
Once we receive your booking, we will have a look at your dates and information - someone from Mermaid Empire will contact you to confirm information and dates and answer any questions to help make your experience as smooth and exciting as possible. Also, because no bookings are confirmed until payment is made, we will also get your payment details - either credit card or give you our direct bank transfer information.
We require 50% non-refundable deposit on booking, then balance of 50% paid 14 days before the shoot. (A booking and payment reminder will be sent out 14 days before shoot). Once we receive your payment, we will send you an email to confirm your photo shoot date.

REFUND POLICY
You have 48 hours after completing your booking to request a refund. We can only accommodate a full refund if you make this request within 48 hours.

IN CASE OF WEATHER
Unfortunately sometimes we have to cancel due to the weather in which case we don’t refund but just reschedule, we will try to rescedual the photo shoot as close to the original day, but please allow up to 12 weeks as weekend shoots are obviously the most popular time to shoot, week days are always better to fit in rebooking’s.

RE-BOOKING
We understand that sometimes LIFE gets in the way of DREAMS, if you need to cancel we cannot refund you, however you can rebook, (we will try to fit you in on a cancelation) or at a later time within 12 months of your booking.

FORMS TO FILL
On the day of the photo shoot we will ask you to sign a couple of standard forms like many photographic shoots. There is:
1). Duty of care and safety policy.
2). Permission to use your photos on our social media providers (Instagram and Facebook, no names or personal information is shared unless you ask to be tagged then we can @ you) SHARING IS CARING.

MAKE UP
Those that select the "GLAM IT UP" Package our Mermaid Glam Artist can add to Your makeup. If you want to wear your own make up, you need to come to the shoot makeup ready.
We cannot blow-dry your hair. So, make sure your hair is blown out straight upon arrival because we will not have access to blow dryers or curling irons on location.
Unfortunately, we cannot accommodate outfit changes, as we have limited time with all of you. We can make a few adjustments to hair and accessories during your shoot but that's really all we can accomplish with the time given.

BE ON TIME
Each mermaid is on a time schedule so make sure you come on time so that we can give you the mermaid hair you have always dreamed of.

Please check out our FAQS page for more general goss!